Shipping & Returns

Shipping map

I want to travel across the world and breath the air of new places.


Orders ship from Germany. Berlin residents & visitors can pick their goods and meet us while saving on delivery cost. If your order exceeds 100€, it will be shipped worldwide for free.

Below is the shipping overview. Detailed information about delivery times and insurance is shown at checkout.

Shipping method Germany (€) Europe (€) Worldwide (€)
Standard Shipping 4.50 5.70 5.70
Priority Shipping - 7.70 7.70
Premium Shipping - 10.00 20.00
Express Shipping 9.50 15.00 25.00


Once your order has shipped, you will receive an email confirmation of your shipping details and the tracking number.

By deliveries to non-European countries, taxes, customs fees or import duties on the purchase you are responsible for, may apply. For precise information about the costs involved, please contact your local government or post office.

If you have any concerns about delivery times, please feel free to get in touch with us so that we can personally ensure your order gets to you.

Dispatch Timescales

We give our best to create and ship your goods within 24 hours of receipt of the payment unless your order has to be customised. For this, we would need a few days. 

Shipping providers

Orders ship with Deutsche Post, DHL Premium, DHL Express, UPS and have a tracking number. Depending on what shipping method you choose, packages arrive in Germany within 1-2 days, in Europe 3-15 days and worldwide 5-21 days. By selecting express shipping, orders usually arrive within 1-3 days all over the world. Please note that the values are approximate.

Returns & Exchanges

Please purchase seriously. We are a family team of two artisans who are not able to carry stock. All of the goods are made to order and receive them back in unused condition is crucial to our business.

Directions

We do not want you to be in hassle. Should you not be satisfied with your purchase, you can still return it within 14 days of receiving your order. German and European customers can just send it back to us:

band&roll
Schneegloeckchenstr. 14
10407 Berlin
Germany

We kindly ask our International customers to email us before so that we can provide you with the shipping details. 

After receipt and inspection, you can get exchanged or refunded within 7 business days. Please note that refunds will issue for the cost of the product, not including shipping back charges.

Exceptions

Custom orders cannot be returned and remain excluded from our refund & exchange policy.
Used products will neither be refunded nor sent back unless you agree to bear the reshipment cost.